Refund & Returns Policy
Last updated: September 9, 2025
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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, send us a request at info@bodylever.com. We will reply with next steps.
Returns should be sent to:
Body Lever Shop
1000 Main Street, Suite 2300 PMB1131, Houston, TX 77002, United States
Items sent back without first requesting a return will not be accepted.
Who pays for shipping?
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Customer-paid shipping: Unless your item arrived damaged, defective, or we made an error with your order, you are responsible for all return and exchange shipping costs.
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Original shipping charges: Any original shipping charges are non-refundable.
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Exchanges: For exchanges, customers pay shipping both ways unless the exchange is due to a defective or incorrect item.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right. In these cases, we will cover the return shipping costs.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as custom products (special orders or personalized items) and gift cards. Please reach out if you have questions about your specific item.
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a new order for the replacement. All exchange shipping costs are the responsibility of the customer unless the exchange is due to our error or a defective item.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, items must be unused, with tags, and in original packaging, and you’ll need the receipt or proof of purchase. Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@bodylever.com.